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General
The Theatre Management reserves the right to:
- Check that every member of the audience has a valid ticket.
- Refuse admission of the ticket holder to the premises or request the ticket holder to leave the premises if due reason or cause is given.
- Make alterations to the advertised theatre programme or cast in the event of an illness or unavoidable cause, without prior notice.
- Cancel or abandon, in extreme circumstances, any performance without notice. For cancellations every effort will be made to contact customers to notify them in advance.
- Not accept responsibility for any loss or damage to persons or property on or around the premises.
- Forbid the resale of a ticket for profit or commercial gain. Failure to comply will make the ticket void
On receipt of your confirmation email, please check that your tickets are for the correct performance, date and time, as mistakes cannot necessarily be rectified on the day of performance.
To minimise disruption to the performers and other members of the audience every effort will be made to ensure the admittance of latecomers within a suitable break in the performance, but admission cannot always be guaranteed.
Children under 2 years will be admitted to the theatre for free, but they must sit on the lap of their respective parent/guardian. A ‘Babes in Arms' ticket must be booked by the adult when purchasing tickets, any children using a seat will be pay the normal ticket price.
The use of cameras, video, audio or visual recording equipment within the theatre is strictly prohibited.Mobile phones, pagers and digital watches must be silenced prior to entering the auditorium.
Smoking is strictly prohibited within the theatre building.
Discounts and Concessions
Any discount priced tickets must be requested at the time of booking and the sales team will ask to see proof of entitlement before selling tickets at discount or concessionary prices.
Concessionary tickets are available for many performances and apply to children under 16, full time students, people over 60 and people claiming unemployment benefit. Proof of status will be required.
All discounts are subject to availability where applicable and can be withdrawn at the discretion of the Theatre Management without prior notice, and do not apply to tickets already purchased. The Theatre Management reserves the right to introduce discounts and price changes without prior notice.
Refunds and Exchanges
The Theatre Management does not offer the option to exchange tickets or refund money. Only in exceptional circumstances, as deemed by the theatre management, will an exchange of ticket or refund be given. Returned tickets may be offered for resale but are subject to an administration charge.
Terms and Conditions of Sale for Shugborough Tickets and Events
These terms and conditions are specific to sales of tickets for Shugborough Estate only, but should be read in addition to the general Terms And Conditions laid out by Stafford Gatehouse Theatre please click here for details.
General
Shugborough Estate Management reserve the right to:
Check that every visitor has a valid ticket.
Refuse admission of the ticket holder to the premises or request the ticket holder to leave the premises if due reason or cause is given.
Make alterations to the advertised event programme in the event of an unavoidable cause, without prior notice.
Cancel or abandon, in extreme circumstances, any event without notice. For cancellations every effort will be made to contact customers to notify them in advance.
Not accept responsibility for any loss or damage to persons or property on or around the premises.
Forbid the resale of a ticket for profit or commercial gain. Failure to comply will make the ticket void.
Advanced ticket prices available online or via telephone differ to those bought on Shugborough Hall's site.
Advanced ticket bookings are available until 12.00 noon, the day before the event for telephone bookings and two days before the event online.
On receipt of your confirmation email, please check that your tickets are for the correct event or ticket type (including date and time if applicable), as mistakes cannot necessarily be rectified on the day of your visit.
Children under 5 years will be admitted to Shugborough for free unless advertised otherwise (e.g. this differs for our Santa At the Farm event - check specific details for the type of ticket or event that you are attending).
The use of cameras, video, audio or visual recording equipment within certain buildings is prohibited.
Discounts and Concessions
Concessions are applicable to students, over 60's, the unemployed and the disabled. Proof of status may be required for concessionary tickets. Concession prices are shown in brackets, where they apply.
Carers tickets are free to people accompanying a disabled person. Carers attending with season pass holders will be provided with a day pass only.
Children's tickets are available for 5 - 16 year olds. Und's go free, for all events apart from Santa at the Farm, when this discount only applies in arms, not visiting Father Christmas.
Family tickets are available for two adults and up to three children ages 5 - 16 years.
One adult and one child tickets are available for children aged 5 - 16 years.
Vouchers or offers can only be redeemed on the day of use at Shugborough's own ticket office and are not valid with online purchases or telephone bookings.All discounts are subject to availability, where applicable, and can be withdrawn at the discretion of Shugborough Management without prior notice, and do not apply to tickets already purchased. The Shugborough Management reserves the right to introduce discounts and price changes without prior notice.
Special promotions, discounts and concessions cannot be combined, and one discount or promotional offer per purchase unless otherwise stated.
Promotional offers and discounts available directly through Stafford Gatehouse Box Office may differ from ones offered directly from Shugborough Estate.
Certain offers and discounts may only be available through the Shugborough Estate directly.
Refunds and Exchanges
Only in exceptional circumstances, as deemed by Shugborough Estate management, will an exchange of ticket or refund be given. Any complaints should be made in writing to the Group Manager, Liz Carruthers at Shugborough Estate, Milford, Stafford, ST17 0XB and your case will be considered and responded to as soon as possible.
Day Tickets
Seniors can purchase a full day ticket for just £5.00, valid only on Mons, but not available in advance. Additional offers may be available, but cannot be combined with any other promotions and will not be available with online purchases. Vouchers can only be redeemed on the day of use at Shugborough's own ticket office and are not valid with online purchases.
Shugborough Summer Picnic Movies
Shugborough Summer Picnic Movies Group Offer: Groups of 8 people booking in advance can also obtain two extra for free. The two free tickets will always be the cheaper ones in any mixed ticket type booking. The Group Offer is only available on advanced bookings when taken over the phone, or at Shugborough Estate and cannot be combined with any other offer or promotion.
Season Pass
The Shugborough season pass is valid for twelve months from the first visit of the site.
The pass allows unlimited entrance to the estate during the open season, which is typically the third week of March to the third week of Oct, but may alter from year to year.
The pass excludes admission to special events, unless otherwise stated.Additional charges to event areas apply when organised by external organisers.
The season pass is non-refundable and only the person(s) named may use the pass.
The season pass, and the Wicker's World offer cannot be used in conjunction with any other offer or promotion.
Opening and closing times, prices and events are all subject to change without prior notice.
Lost or stolen cards should be reported to the Shugborough Estate immediately. There will be an administration charge of £1.50 for replacing cards.
The details of the pass holder will be kept on file, however this will only be used for communication purposes and will not be shared with any third parties.
Stafford Gatehouse Theatre Disclaimer
All information contained on this website was correct at the time of going live, but the Theatre Management reserves the right to make changes where necessary.
Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions.
- Stafford Gatehouse Theatre and The Shugborough Estate accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
- Ticket types and events detailed on the site are subject to change without prior notice. Neither Stafford Gatehouse Theatre nor Shugborough Estate accepts any responsibility for the accuracy of information or material accessed through the site.
- By logging on you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Stafford Gatehouse Theatre or Shugborough Estate Websites or your access to it.
- Stafford Gatehouse Theatre and Shugborough Estate are not responsible for the content of any linked sites and the inclusion of any link does not imply an endorsement of that linked site.
- You will only use this website for personal private use.
No part of this site may be reproduced by any process without written permission from Stafford Gatehouse Theatre.
Thank You